Directive (EU) 2019/882
European Accessibility Act: does it reach you, and what do you owe?
- Who it applies to
- Makers, importers and sellers of the listed products (computers, operating systems, payment and self-service terminals, phones, TV equipment, e-readers) and companies providing the listed services to consumers, e-commerce and consumer banking among them.
- The dates
- Since 28 June 2025, for products placed on the market and services provided to consumers.
- The one thing to do
- A manufacturer holds the technical documentation and the EU declaration of conformity. A service provider publishes the Annex V information in its terms. A microenterprise providing services is exempt; one making products is not.
The Act has applied since 28 June 2025. Three answers give your requirements and the document you owe.
Answer above to read the determination for your case; the full tool takes your answers with it.
See the requirementsAnnex I, section by section
| Section | Requirements | Who carries it |
|---|---|---|
| Section I | 18 | Every listed product |
| Section II | 2 | Every listed product except self-service terminals |
| Section III | 4 | Every listed service except urban, suburban and regional transport |
| Section IV | 7 | Each service, by its own sector |
Read from Directive (EU) 2019/882 in the Official Journal on 25 September 2026. The harmonised standard behind the presumption of conformity is EN 301 549 V4.1.1 (2026-09), free from ETSI; this page names it and does not reproduce it. EUR-Lex, ETSI
Questions people ask
- Does it apply if we only sell to businesses?
- The services are those provided to consumers, so a service sold only to businesses is outside Article 2(2). The products are a closed list; a payment terminal or an e-reader is in scope whoever buys it.
- We are a microenterprise. Are we exempt?
- For services, yes: fewer than 10 people and at most €2m turnover or balance sheet, and Article 4(5) exempts you. For products, no: you meet the requirements, and are spared only documenting a disproportionate burden assessment.
- Is the Annex V information an accessibility statement?
- No. The accessibility statement belongs to the public sector web directive. A service provider under this Act puts the Annex V information in its general terms and conditions or an equivalent document: what the service is and how it meets the requirements.
- How long do we keep the documents?
- A manufacturer keeps the technical documentation and the declaration 5 years after the product is placed on the market. A service provider keeps the Annex V information for as long as the service runs, and redoes any disproportionate burden assessment on a change and at least every 5 years.
- Where does EN 301 549 come in?
- Article 15 presumes conformity for what meets a harmonised standard published in the Official Journal. EN 301 549 V4.1.1 (2026-09) is that standard for this Act. It is free from ETSI; the obligation itself stays the Directive's Annex I.
Keep the documents and the reviews in one place
StandardOS holds your requirements, the evidence for each and the dates they come back, next to ISO 27001 and the other frameworks you run.
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